We offer a complete range of IT support services to suit your business, we are completely flexible and we will tailor our services to your needs. Find out whether our Gold, Silver or Ad-Hoc contract suits your needs.

Ad-Hoc Support

Our Ad-Hoc IT support is dependable, efficient and cost-effective. We respond to hundreds of computing and network issues each year and have built up a reputation for affordable reliability. If you don’t want a contract, our experienced IT engineers can still provide support on a per-incident basis. We are flexible in our approach to IT support and even customers who don’t want to be tied into a contract can still get a discounted rate by paying for a set of 8 hours up-front.

Helpdesk Support

When you do have a problem and need to contact our helpdesk with an issue your call will be answered by an engineer, no receptionist or non-technical call logging staff and no queuing until somebody is available for you to speak to. Our engineers are chosen not only for their breadth of knowledge but also their ability to understand problems and communicate resolutions clearly to customers and other members of the team.

OnSite Support

There are times when your business will need an IT Support Engineer to attend site. We can provide a rapid response team, friendly, fully qualified and equipped engineers to visit your premise and fix failures quickly keeping your business up and running. Our onsite IT support mixed with our Helpdesk support product gives your company peace of mind that their IT is covered by a complete outsourced solution.

Support Contract Features

Automated daily or weekly helpdesk summary emails detailing the helpdesk calls opened, closed and unresolved.
The Opus Support agent deployed to all PCs, workstations and servers. This allows our support team to monitor and report on your server’s critical components and services such as disc space, memory usage and RAID health etc and run hardware specification reports, software audits and license inventories for all of the PCs on your network.
Dedicated technical account manager.
Dedicated Sales account manager for all of your day to day purchasing and quotations.
A complete network audit and review with follow up documentation and network schematic. This is a good opportunity for our engineers to get a real understanding of your network and for us to gather everything we need to support you .This is also a good opportunity for us to investigate any underlying or ongoing issues that you may have and for us to advise on resolution.
Quarterly or Six monthly network health checks and follow up reports and review meetings to discuss business changes which may affect your IT and any new technology that your business may benefit from.
Free Project Management of any infrastructure upgrades or projects.
Optional 24/7 cover

* Some items listed above are dependent on contract requirements.